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Frequently Asked Questions

  • What's your return policy?
    We do accept returns. A return request email should be sent to contact@kaliatylerdesigns.com within (48) hours of delivery. If the return request is not related to a defect in the product, the customer is responsible for all return shipping expenses. The original purchase prices will be refunded once the items has been successfully returned to us in new, unused condition. If an item has obvious wear and tear or has been used, the refund will be deducted by the amount to replace used pieces to return it to its original condition. * Please note - if a tumbler turner, glitter shelf or other item included in a free shipping order is returned, the refund will be issued upon return of the item(s) minus our original shipping cost to you.
  • Do you offer installment payment options?
    Yes, we do! At checkout, you will be given the option to use Sezzle or Affirm. Sezzle offers customer the option to make four equal installment payments instead of one payment in full at the time of purchase. Affirm is a great option for customers needing extended payment terms.
  • When will my order ship?
    If you are on the waiting list and receive an email that it is time to purchase your custom tumbler turner, shipping will be as follows: - Tumbler turners without a heating package will ship in 3-5 weeks - Tumbler turners with a heating package will ship in 4-6 weeks If you purchased a tumbler turner during our Black Friday sale or during one of our "open order" events, please be aware that the estimating shipping time is significantly longer due to the heavy volume of orders we accept on these dates. Shipping times may be as long as 10-12 weeks after receiving your order. Tumbler turner arm ONLY purchases (arms which are not purchased at the same time as a tumbler turner) will ship in an estimated 10-14 business days. White toner waterslide orders ship in 5-7 business days. Resin additives, resin tools and acrylic blanks ship in 5-7 business days.
  • Do you ship outside of the United States?
    Our website is currently set up to accept orders within the United States and Canada only. However, so long as we are physically able, we are happy to ship worldwide! Please reach out to us if you would like to order and are located in another country. A personalized invoice would be created with your order and exact shipping would be calculated and included.
  • What shipping carrier will deliver my order?
    Our tumbler turners and glitter shelves are shipped via FedEx within the contiguous 48 states and Canada. In the states of Hawaii, Alaska and any other countries we agree to ship to, tumbler turners and glitter shelves will be shipped via USPS. Tumbler turner replacement parts, tumbler turner arm orders, resin additives, resin tools and acrylic blanks will be shipped via USPS.
  • Is my order insured if it's lost or damaged?
    Tumbler turners and glitter shelves are insured for the full purchase price amount. If a tumbler turner or glitter shelf arrives damaged, we must be notified within 48 hours of delivery. With the report of damage, we also require photos of the condition the shipping box arrived in along with photos of all damaged areas. The customer may also be required to provide the shipping materials and damaged product to the shipping vendor as well when we file the insurance claim. Regardless of the outcome of the claim, we will repair and/or replace damaged tumbler turners and glitter shelves so long a the customer provides the necessary documentation of damage to us and the shipping carrier. Orders weighing 1 pound or more will be insured for up to $50. Orders under 1 pound are not currently insured. However, if a package does not arrive 21 days after the date it was first received by the shipping carrier and there has been no movement in at least 5 business days we will replace the package.
  • Why does my tumbler turner have imperfections in the Lexan?
    We purchase Lexan in sheets, which arrive covered in protective layers of plastic. Often times the Lexan has scratches in that we cannot see until we get it to our shop and pull that protective layer off. Sometimes the scratches are minimal and other times there may be larger. Due to the cost of 1/4" Lexan, we are unable to throw away sections of the sheets which are scratched. To try to be as cost effective as possible, the decision was made to maintain the to use of imperfect Lexan pieces, as the scratches do not affect the functional integrity of the product.
  • The motor on my tumbler turner is "clicking", "sticking" or "skipping". What can I do?"
    This is generally one of a few things. First, make sure that your turner arm is not over tightened into the threaded female end. You want the arm to be screwed in securely, but not so tight that it’s difficult to unscrew. Next, ensure your turner is perfectly level. Problems with the motors not turning smoothly can often stem from a unit that is not level. Visually inspect your turner arms. If spray paint or epoxy gets on the arm where is rotates on the turner, this can cause an uneven spin and a thumping, squeaking or whaling noise. If your arm does have any type of residue, thoroughly clean your turner arms of any paint, epoxy or glitter and lightly sand the notch on the turner where the arm rotates until it feels smooth. In humid conditions wood can swell. Similar to having paint or epoxy get into the notch the arm rotates on, swelling can cause an uneven spin. Take a fine grit sandpaper and lightly sand the notch area until it feels smooth. Additionally, you may also try wrapping a piece of scotch tape around your PVC pipe where the arm rotates within the notch. If you've tried all of these methods and your turner is still not running smoothly, please reach out to us at support@kaliatylerdesignsllc.com for further troubleshooting of the problem.
  • Can I use another manufacturer's tumbler turner arms with your tumbler turner machine?
    In most cases, absolutely! When purchasing your tumbler turner, you will have the option to select a 1/2" or 3/4" PVC setup. If you intend to use another manufacturer's arms, please be sure you order our turner with the same PVC setup size that your current arms are made to. Our turners come with the female PVC adapter attached to the tumbler turner. If the arms you currently own have the female PVC adapter attached, please add a note to your order and let us know you need the male end on the turner. At this time, we are unable to accommodate tumbler turner arms made on metal rotisserie rods.
  • Is my tumbler turner covered by a warranty?
    At this time, we do not offer a warranty with the turners. However, if you have any problem with the functionality of your turner upon delivery, please reach out to us right away. As we do not manufacture the synchronous motors, we cannot give an estimate on how long the motors will last (this can also depend heavily on frequency of use). If you do have a motor that stops working properly within the first 90 days of delivery, please reach out to us and send a video of the motor malfunctioning. We will ship you out a new replacement motor for free. For motors more than 90 days old and all other parts, please see our " Tumbler Turner Replacement Parts" page to purchase any replacement parts you may need.
  • How do I contact you for questions about my new tumbler turner?
    Please reach out to us via email at support@kaliatylerdesignsllc.com
  • How do I change out a bad motor?
    We make changing out your motors super easy to do! We use quick disconnect spade adapters to wire our motors, which allows you to easily "unplug" the old motor and "plug in" the new one. It only takes a screwdriver and about five minutes to do. We have a video tutorial in our photo gallery demonstrating just how easy it is!
  • What size tumbler turners do you offer?
    We build tumbler turners in a single cup, two cup, four cup, six cup, eight cup and ten cup. However, due to the size and weight of the eight and ten cup turners we do ask these be picked up locally whenever possible. If interested in these larger turners, please reach out to us to discuss your turner needs and pricing.
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